Privacy Policy

Last updated: March 2026

1. Introduction

InstaHelp ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect information that you provide directly to us, including name, email address, phone number, location, and payment details when you create an account, post a listing, or contact us. We also collect usage data such as IP address, device type, and browsing behaviour to improve our services.

3. How We Use Your Information

We use your information to provide, maintain, and improve our marketplace; to process transactions; to send you updates and support; to detect and prevent fraud; and to comply with legal obligations. We may also use aggregated, anonymised data for analytics and product development.

4. Sharing of Information

We do not sell your personal information. We may share your information with service providers who assist our operations (e.g. hosting, payments), with other users when necessary for a booking (e.g. provider contact details), or when required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. You can manage your account settings or contact us at support@instahelp.com.

7. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can control cookie preferences through your browser settings.

8. Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

9. Contact

For questions about this Privacy Policy or our data practices, contact us at support@instahelp.com or visit our Contact page.